How can we help?

Creating a profile, discovering profiles, swiping, and matching are free for both creators and brands. Paid plans unlock advanced filters, campaign management, and deeper analytics for teams running collaborations at scale.

Matchr runs on iOS 15 and above and Android 9 and above. A web dashboard for brand teams is available for campaign management and reporting.

You swipe on profiles and campaigns curated around your niche, audience, and goals. When both sides swipe right, it's a match and a chat opens instantly. Nobody can message you before mutual interest exists.

Open Profile → Verification and connect at least one social account. We check follower authenticity and engagement history, then add a verified badge to your profile. Verification usually completes within 48 hours.

Campaign volume depends on your niche, location, and how complete your profile is. Adding a portfolio, media kit, audience demographics, and at least three content samples typically increases the campaigns you're shown.

Payment terms are agreed inside the chat before work starts. For campaigns with Matchr-managed payouts, funds are released to your linked account within seven business days of the brand approving your deliverables.

Yes. Rates in your profile are indicative, and the final scope and fee are settled in chat. We recommend confirming deliverables, usage rights, and timelines in writing before you begin.

From the brand dashboard, choose Create campaign, describe the deliverables, budget range, and target audience, then publish. Your campaign enters the creator discovery feed and you'll start seeing interested creators the same day.

Yes. Brand accounts support multiple seats with owner, manager, and viewer roles. Invite teammates from Settings → Team and assign them to specific campaigns.

You can see niche, location, follower count, engagement rate, audience demographics, past collaborations, and content samples. Contact details are only shared once both sides match.

Go to Settings → Subscription to upgrade, downgrade, or cancel. Cancellations take effect at the end of the current billing period, and you keep access to paid features until then.

Email support@matcher.com with the transaction date and amount. Billing issues are prioritised, and confirmed incorrect charges are refunded to the original payment method within 5–7 business days.

Settings → Account → Delete account. This removes your profile, matches, and chat history. Records we're legally required to retain, such as invoices, are kept for the mandated period and nothing else.

Every brand goes through business verification and creator accounts are checked for follower authenticity. We also run automated checks on new profiles and review every report our community sends us.

Open the chat or profile, tap the three-dot menu, and choose Report or Block. Reports go to our trust team and are reviewed within 48 hours. You can also email trust@matcher.com with screenshots.

We only share the profile details you choose to publish, and contact information is never exposed before a match. Your data is encrypted in transit and at rest, and we never sell it to third parties.